Returns | Damages | Exchanges
BIRDSUPPLIES.COM 30 DAY EXCHANGES POLICY
Attention Australia and New Zealand Customers. All seed based supplements and some homeopathic products will not clear customs.
All orders are shipped out via USPS - United States Postal Service - unless oversized. Customers may select USPS Priority Mail for a starting flat rate of $6.79 USD or USPS Express Guaranteed 2 day starting at $34.00 USD.
For our international customers, USPS Global Priority takes 10-18 days and rates start at $34.00 USD. USPS Express takes 7-12 days and rates start at $52.00 USD. It may be helpful to email us with the exact addressing format required by your country.
Due to lost packages and delayed delivery to some countries, we may require that your order be shipped via Federal Express for an additional fee. Please note we can't guarantee that your order will clear your countries customs requirements. Most countries impose a customs tax on international shipments. The buyer is responsible for these fees. It is the buyers responsibility to research their individual countries customs fees. These fees are usually charged at the time of delivery.
We rely on proper address entry on the order form. We always use trackable shipping options, predominantly USPS Priority Mail meaning that when a package is delivered, the barcode is scanned at the point of delivery, usually your mailbox or doorstep. If your package shows that it has been delivered but you can't find it, please contact your mail carrier immediately. BirdSupplies.com will assist in filing a claim should the package be lost or stolen.
BirdSupplies.com products carry a 30-day money back guarantee from date of purchase to receipt. To be eligible for a return, your item must be unused, and in the same condition that you received it. It must also be in the original, undamaged packaging. Discounted and custom made items are final sales and are not eligible for return or exchange. Items that are delivered to an incorrect address, refused upon delivery, or returned unused will be subject to a 20% restocking fee.
Return for Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (if applicable).If you are approved, then your refund will be processed, and within five to seven business days a credit will be applied to your credit card or original method of payment. The maximum credit refunded will be the original invoice value of your purchase less the cost of shipping and handling. If you haven’t received your refund, please check your bank account first to see if it has been posted. If not, then contact your credit card company as it may take some time before your refund is officially posted. If you are still experiencing problems, please contact our customer support team via the Contact Us Page
Likewise, in order to be eligible for an exchange, the item must be returned to us in like new, unused condition with intact packaging, if applicable. Enclose your original receipt. We inspect items for chew marks, dander, etc.
We prefer that you make a separate, new order for the replacement product that you'd like to receive for correct calculation of the product cost and shipping.
Report any damages to us within 48 hrs. of receipt via our Contact Form or text 719-650-0812.
We try our best to prevent damage to all packages during transit by packing each order carefully. Unfortunately, there will be the occasional damaged shipment. In this case, please hold onto all of the packaging and contact us within 24 hours. Please make sure that you do not discard part of the package. Carefully describe the condition of the packaging material and the ordered items and text photo's of the damage to 719-650-0812.
Refused / Return To Sender
If you refuse an order or send the order back as return to sender, you will be charged both the original shipping fee as well as the cost of return shipping. NO exceptions.
You should expect to receive your refund within two to three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).