You may return most new, unopened bird supplies with original tags still attached to the items within 30 days of delivery for a full store credit minus the original shipping costs even if the FREE SHIPPING option was used. We will pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.). Otherwise, if you want to return an item, you will be responsible for the return shipping fee and getting the product back to us. Returns must be sent via a reputable shipping company such as UPS, USPS or FedEx and must have a tracking number.
EXCEPTIONS: Cloth items including cotton bird perches, birdie boings and bungees, bird toys with any string, cotton or sisal and bird diapers and leashes may not be returned. Health related bird supplies including medications, shampoos and opened vitamins are non refundable due to health & sanitation issues. Do not return items where the packaging has bird bites, has been restapled or taped shut, either.
Due to biosecurity concerns, unacceptable returns will be disposed of upon receipt. It is your responsibility to read our returns policy. We are very careful to insure that our products have never been exposed to birds, ever! If you are unsure whether your return meets criteria for refund, please text us with a photo of your return. 719-650-0812.
Store credit will be issued on acceptable returns after item(s) are inspected and approved within 72 hours. Unapproved returns will be disposed in compliance with our biosecurity protocols and policies.
We try our best to prevent damage to all packages during transit by packing each order carefully. Unfortunately, there will be the occasional damaged shipment. In this case, please hold onto all of the packaging and contact us immediately. Please make sure that you do not discard part of the package. Carefully describe the condition of the packaging material and the ordered items and text photo's of the damage to 719-650-0812. A representative of the shipping company may pick up the package from your location in order to inspect the damage. Because we insure all of our packages, we will try our best to replace the damaged items for you as soon as possible.
If you refuse an order or send the order back as return to sender, you will be charged both the original shipping fee as well as the cost of return shipping. NO exceptions.
You should expect to receive your refund within two to three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Shipments are delivered Monday through Saturday, depending on the carrier.
Delivery times may vary as orders maybe ship from more than one location and drop shipped or special order items could take up to 3 weeks for delivery. Item delivery times quoted are to metropolitan areas and shipments to remote locations usually take longer. Prices and terms are subject to change without notice.
Continental U.S. shipments are eligible for expedited 2-3 day shipment. Charges are calculated by package size, weight and location. Please enter request in Order Comments section at check out and text, email or call to confirm receipt of expedited request.
How is the shipping weight charge calculated for my order?
Shipping weight formula is Total Product Weight + Product Packaging + Box and protective materials.
What is an Oversize charge?
Products that are considered to be oversized due to the weight or dimensions of the shipping box will be shipped by Economy or Ground per requirements of the shipping service provider. An additional charge per oversized item will be added to the shipping charges due to the increase in cost by the shipping service provider for larger or heavier items.
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What are the weight and size limits for shipping?
There are no limits to the total weight of your shipment or the total number of packages in your shipment. UPS regards boxes over 70 lb to be overweight. We reserve the right to ship orders over 70 lb + as over weight. Free shipping does not apply to overweight orders.
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What happens when I order a heavy or bulky item?
Certain products can only be delivered by truck. Online these products will be identified on the product page as “Shipping restrictions apply - Truck Only”. Your order will be processed, but placed on “HOLD” and a Customer Care representative will call you with an estimate of freight cost. Please allow additional time to process your order and scheduled delivery. Shipping service provider delivery dates may vary by region.
Can I ship my order to Alaska, Hawaii, PR or APO Addresses?
Yes. Please note that shipping times to PR, Alaska and Hawaii will take longer. Shipping charges to PR, Alaska and Hawaii are a result of increased cost from the shipping service provider.
Can I ship my order to Canada?
You bet! We make placing orders for delivery to Canada quick and easy! We search for the fastest most affordable option for you.
Can I ship my order internationally?
BirdSupplies.com is happy to accept orders from friends around the globe. Also note that select product lines may not be available for sale internationally and shipping rates and fees will vary depending on the delivery address of your order. While we are not responsible for securing customs clearance information, we may hold your order if we determine that your order contains item(s) that are known to have customs clearance issues. Australia and New Zealand most notably do not allow grain products such as many food items or natural grain supplements. Our sales rep will be able to provide you with additional information when you call to place your order.
Items from BirdSupplies.com can be shipped to several international regions, but cannot be shipped to portions of Africa, some Island Nations, or the Middle East. We reserve the right to refuse any international shipment. Customer identity should be easily identified.
Your packages may be subject to the customs fees and import duties of the country to which your order is shipped. These charges are always the recipient's responsibility. NO exceptions.
Some items sold by BirdSupplies.com cannot be shipped internationally due to import restrictions or size; for example pet food, some perches and products containing animal by-products cannot be shipped internationally.
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). YOU are responsible for ensuring that the product can be lawfully imported to the destination country. When ordering from BirdSupplies.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Customs, Duties, and Taxes
Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Must I sign for my delivery?
Signature is required for drop shipped items, shipments valued at over $150 and motor freight. Thorough inspection must be made upon delivery and all damage noted on the delivery receipt. If an item is damaged, delivery should be refused and birdsupplies.com must be notified immediately. You are strongly encouraged to photograph damage. You must save all shipping and merchandise packaging.
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May I choose my shipping carrier?
No. You may choose only the delivery method.
Who do I call if my merchandise arrives broken or damaged from the carrier?
If your order is broken or damaged, refuse delivery (if possible) and call Customer Service at 1-719-650-0812 or email us immediately. You must save all shipping and merchandise packaging.
Is expedited shipping available on all products?
No. If you must receive your order within less than 7 days, please call or text 719-650-0812 immediately.
Why does "Next Day" or "2nd Day" deliveries sometimes take longer than that to arrive?
Next Day and 2nd Day Air orders placed after 10 a.m. Eastern Time will not be shipped until the following business day. Next day air packages arrive by end of day on the first full business day after shipment, and 2nd Day air packages arrive the second full business day after shipment.
Placing your order late in the day, after the shipping service provider has picked up their last shipment, is one factor that can affect shipping time. As a rule, you can expect orders shipped Next Day to take 2-3 business days to arrive, and orders shipped 2nd Day to arrive within 3-4 business days.
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Are there any shipping restrictions based on delivery location?
*Economy shipping available to the 48 contiguous United States.
*Ground shipping available to the 48 contiguous United States and Canada.
*Air shipments (2nd Day and Next Day) available to the 50 United States.
*Priority Mail available to Guam, Puerto Rico and the Virgin Islands.
All prices are in USD