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Returns | Damages | Exchanges

Returns | Damages | Exchanges

Returns Policy

You may return most new, unopened bird supplies with original tags still attached to the items within 30 days of delivery for a full store credit minus the original shipping costs even if the FREE SHIPPING option was used. We will pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.). Otherwise, if you want to return an item, you will be responsible for the return shipping fee and getting the product back to us. Returns must be sent via a reputable shipping company such as UPS, USPS or FedEx and must have a tracking number. We DO NOT accept signature confirmation on returns.

EXCEPTIONS:  Cloth items including cotton bird perches, birdie boings and bungees, bird toys with any string, cotton or sisal and bird diapers and leashes may not be returned. Health related bird supplies including medications, shampoos and opened vitamins are non refundable due to health & sanitation issues. Do not return items where the packaging has bird bites, has been restapled or taped shut, either. 

Due to biosecurity concerns, unacceptable returns will be disposed of upon receipt.  It is your responsibility to read our returns policy.  We are very careful to insure that our products have never been exposed to birds, ever!

If you are unsure whether your return meets criteria for refund, please text us with a photo of the items prior to shipping them -  719-650-0812.

If you would like to exchange a product, please place a new order for the correct size/color. Then simply return back the first order that you do not want and we will refund the first order entirely. When you return your order, please include the original packing slip or sales receipt with a written explanation of the new order number and reason for exchange.
Send your return to:
5025 N. Sungold Lane
Castle Rock, CO 80109

Store credit will be issued on acceptable returns after item(s) are inspected and approved within 72 hours. Unapproved returns will be disposed in compliance with our biosecurity protocols and policies.

Damaged Items

We try our best to prevent damage to all packages during transit by packing each order carefully.  Unfortunately, there will be the occasional damaged shipment.  In this case, please hold onto all of the packaging and contact us immediately.  Please make sure that you do not discard part of the package.  Carefully describe the condition of the packaging material and the ordered items and text photo's of the damage to 719-650-0812.  A representative of the shipping company may pick up the package from your location in order to inspect the damage.  Because we insure all of our packages, we will try our best to replace the damaged items for you as soon as possible.

Refused / Return To Sender 

If you refuse an order or send the order back as return to sender, you will be charged both the original shipping fee as well as the cost of return shipping. NO exceptions.

You should expect to receive your refund within two to three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


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