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Orders, Tax & Payments

Orders, Tax & Payments

How can I pay for my order? What payment methods do you accept?  
We accept the following credit cards for online or phone purchases:  

  • American Express
  • MasterCard
  • Visa
  • Paypal
  • Check: Please note: Orders placed using the Check may be delayed until your check has cleared the bank. Orders placed with credit cards will be processed immediately.

If you have any questions, please call Customer Service at:  719-650-0812

Can I track my order online? 
You may track an order by accessing your online account and viewing the order status and tracking information in the order history details. Also, once an order has shipped, a Shipping Confirmation e-mail is sent to you with the name of the carrier and the tracking number, which you may use to track your order via the carrier's tracking site.

Must I pay sales tax? 

We are required to collect sales tax for orders delivered in the state we are located; *CO

How long will it take for my order to arrive? 

Order arrival timelines are dependent upon product, inventory status and delivery method. Typically, orders will arrive to your home within 5-7 business days. Items shipping via common carrier can take up to 3 weeks to receive. Exceptions are communicated on the product information page of the item and in your shopping cart. In rare instances, when an item in-stock becomes unavailable after you have placed an order, you will be notified of the status of that order via e-mail.

What delivery area is covered by BirdSupplies.com? 
We gladly offer free shiping for most orders $49+*in the 48 contiguous states. We also ship to APO/FPO addresses, Alaska, Hawaii, the Virgin Islands, Puerto Rico, Guam, and Canada. We ship to most countries while reserving the right to refuse shipments. Customers pay all duties, taxes and brokerage fees.

How can I review the details of an order I have already placed? 
Registered users can log into their account and view the order history and details of any order that they have placed online.

What is a backorder? 
When a product is labeled as backordered, this means that there are currently none available in stock to ship to the customer immediately. You may still place the order for the item and as soon as the item becomes available, one will be shipped to you. The estimated arrival date to the BirdSupplies.com distribution center may be communicated on the product's information page and in the shopping cart.  Products that are drop shipped from the manufacturer don't "sync up" with our system.  We will contact you on expected delivery as soon as we know. 

Did you receive my order? 
When an order is placed on BirdSupplies.com, an order confirmation e-mail is sent within 24 hours of the time you placed your order.

Can I make changes to my order? 
You may make changes to your order anytime after the order is placed as long as your order hasn't been processed. Please note that our warehouse processes orders within an hour. If you need to change an order, text us or email us imedeiately to check if your order has been processed and change your order.

How can I cancel my order? 
You may cancel an order as long as it has not been processed. Please call the Customer Care Center at 1-719-650-0812 ASAP because orders may be processed in less than an hour after placement. If your order has not yet been processed, they will be able to assist in canceling your order.

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