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FAQ

FAQ

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Before Discounts & Taxes
Basic ground shipping within Continental U.S. 
Exclusions: bird food over 20 lb., drop shipped & heavy weight items including some bird carriers  bird stands and oversized items.  

Order Status 

How can I pay for my order? What payment methods do you accept?
Can I track my order online?
Must I pay sales tax?
How long will it take for my order to arrive?
What delivery area is covered by BirdSupplies.com?
How can I review the details of an order I have already placed?
What is a backorder?
Did you receive my order?
Can I make changes to my order?
How can I cancel my order?

Shipping & Delivery 

General Info

What are the shipping options for my order?
How is the shipping weight charge calculated for my order?
What is an Oversize charge?
What are the weight and size limits for shipping?
What happens when I order a heavy or bulky item?
Can I ship my order to Alaska or Hawaii?
Can I ship my order to Canada?
Can I ship my order internationally?
Must I sign for my delivery?
May I choose my shipping carrier?
Who do I call if my merchandise arrives broken or damaged from the carrier?
Is expedited shipping available on all products?
Why does "Next Day" or "2nd Day" deliveries sometimes take longer than that to arrive?
Are there any shipping restrictions based on delivery location?

Returns

 How long will it take for me to receive a credit once I return an item?

What is your return policy?
Will I be reimbursed for my return shipping costs?
How do I report a damaged or defective product?
Can you replace my order?

Privacy Policy

Terms & Conditions

Customer Service Center

Speak directly with a Customer Service specialist about shopping online:
Phone:  1-719-650-0812

Customer Care Service Hours:
Monday - Friday: 8am - 6pm Mountain
Saturday: Closed
Sunday: closed


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